Cancellation policy

1. consumers generally have a statutory right of withdrawal when concluding a distance selling contract, about which the provider provides information below in accordance with the statutory model. The exceptions to the right of withdrawal are regulated in paragraph 2. A sample withdrawal form can be found in paragraph 3.

Cancellation policy:

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise the right to cancel, you must inform us, Colostrum BioTec GmbH, Richthofenstraße 21 1/2 , 86343 Königsbrunn, phone: 08231/98971-0, fax: 08231/98971-20,, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal:

If you withdraw from this contract, we shall reimburse to you all payments received by us, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For the repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment; we may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

2. the right of withdrawal does not apply to contracts
– for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
– for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded and
– for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

3. the provider informs about the model withdrawal form according to the legal regulation as follows:
Sample withdrawal form (If you want to withdraw from the contract, please fill out this form and send it back).

– To Colostrum BioTec GmbH, Richthofenstraße 21 1/2 , 86343 Königsbrunn, phone: 08231/98971-0, fax: 08231/98971-20, e-mail:

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notification on paper)
– Date(*)

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